Legal, SLA & Support

This section brings together the legal documents, the service level agreement (SLA), and the support information for customers of the SSM.ro platform.

Legal Policies

• Terms and Conditions
• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Data Processing Agreement (DPA)
• Return and Refund Policy

SLA

• SLA Overview
• Availability Levels
• Uptime Measurement and Reporting
• Service Credits and Exclusions
• Maintenance Windows
• Status and History

Support

• Support Channels and Contact
• How to Report an Issue