Legal, SLA & SupportSupport
Support Channels and Contact
Available support channels and contact details for the SSM.ro platform
The SSM.ro team provides support for using the platform and for technical issues.
Support channels
| Channel | Use |
|---|---|
| Support email | suport@ssm.ro — technical and usage questions |
| Personal data / GDPR email | dpo@ssm.ro — data protection, GDPR rights, data controller matters |
| DPO | marius.dumitrescu@neoprivacy.ro — data protection and data subject rights |
| Documentation | This documentation and the User Guides |
What to include in a request
For a quick response, include:
- The organization (tenant) and access address (subdomain)
- Description of the issue and steps to reproduce it
- Screenshots or error messages, if available
- Approximate time the issue occurred
Details on the reporting and escalation flow: How to Report an Issue.
Status and incidents
For platform status and active incidents, see Status and History.
Enterprise (Dedicated) Model
Enterprise customers can benefit from dedicated support channels and contractually established response times.