Status and History

Current Status

Platform availability is monitored continuously through New Relic Ping Monitor, which quickly detects unavailability of the main endpoint and triggers Critical priority alerts.

Communication During Incidents

• Affected tenants are notified by email upon identification of an incident
• Status updates are issued periodically until resolution
• A final confirmation is sent upon resolution

Full process: Incident Response Procedure.

Incident History

Major incidents with public impact are recorded, after the post-incident analysis is closed, in Incident History.

Infrastructure Provider Status

Since the platform runs on managed infrastructure, provider status can be checked directly:

• Heroku — status.heroku.com
• AWS — the official AWS service status page