Security, Infrastructure & OperationsIncident Management
Incident History
Transparency register of major incidents affecting the service
This page is a transparency register of major incidents (severity P1/P2) affecting service availability or customer data.
Record Format
Each major incident is recorded after resolution, with the following information:
| Field | Description |
|---|---|
| Date | Date and time range of the incident |
| Severity | P1 (critical) / P2 (major) |
| Impact | Services and customers affected |
| Cause | Root cause identified in the post-incident analysis |
| Resolution | Actions taken and duration |
| Corrective Actions | Measures to prevent recurrence |
Register
No major incidents with public impact have been recorded as of the publication date of this page.
As events with impact occur, they will be added here after the post-incident analysis is closed.
Real-Time Status
For the current service status and updates during active incidents, see Status and History. The incident management process is described in Incident Response Procedure.