Return and Refund Policy
Return and refund terms for the SSM.ro platform services
The SSM.ro platform is a subscription-based service (or usage-based pricing). This policy describes the refund terms.
Pricing model
- Some features are available free of charge; others are subject to a monthly subscription or usage-based fees.
- Applicable rates are displayed within the platform or communicated contractually.
- Payment is made based on an invoice, via bank transfer. The platform does not process online card payments and does not collect card data.
Right of withdrawal (consumers)
For customers who qualify as consumers (individuals), the right of withdrawal provided under O.U.G. no. 34/2014 (Emergency Ordinance) applies — within 14 days of concluding the distance contract, under the conditions set by law. For digital services started with the consumer's express consent, the right of withdrawal may be limited as provided by law.
B2B subscriptions
For corporate customers, the terms for terminating and refunding the subscription are those set out contractually. As a rule, paid subscriptions cover the current billing period.
How to request a refund
- Send a request by email to suport@ssm.ro
- Include the account details and the invoice/payment in question
- The request is reviewed in accordance with the applicable contractual and legal terms
Suspension and termination
Matters regarding suspension for non-payment (30 days) and account closure (90 days) are described in Terms and Conditions and in Termination and Portability.
This policy is informational in nature; the specific contractual terms prevail.