Namirial
The automatic signature with Namirial — a qualified electronic signature, with a signature purchased per person and allocation done exclusively by support based on the Automatic Profile ID
The automatic signature with Namirial uses each person's qualified signature, from the company's Namirial account, and produces a qualified electronic signature. Unlike Sigiliu SSM.ro, each signer needs their own qualified signature, and the allocation is done exclusively by technical support, based on the Automatic Profile ID created by the company in its Namirial account. Each new person requires a ticket.
For the general context, the comparison between providers and the application restrictions, see the automatic signature overview page.
When to choose Namirial
Choose Namirial when the internal procedure or a legal requirement mandates a qualified signature. It is the only automatic variant that produces a qualified signature, with per-person cost and administration.
Prerequisite
The company must hold its own Namirial account and the qualified signatures with the automatic-signing option for the persons concerned. The automatic signature is not a mere setting.
Obtaining the Automatic Profile ID from Namirial
The automation is not obtained from SSM.ro; it is configured by the company in its own Namirial account, after purchasing the automatic qualified signature. The steps, for each signer:
- Purchase from Namirial a qualified signature with the automatic-signing option for the person concerned. When the signature is issued, Namirial provides its credentials.
- Log in to the Namirial management application with the company account.
- Go to Settings › Organization › Automatic profiles.
- Create a new automatic profile and enter the credentials received when the signature was issued.
- Save the profile and copy the Automatic Profile ID generated by Namirial.
- Send this ID to SSM.ro support, in the activation ticket described below.
One automatic profile per signer
Each person has their own qualified signature, and therefore their own automatic profile and ID. For a new signer, repeat the steps above and open a new ticket with that person's profile ID.
Do not send the credentials to SSM.ro
The credentials received from Namirial are entered only in the automatic profile in the Namirial account. Only the Automatic Profile ID is sent to SSM.ro support.
The support request
For activation, the company opens a support ticket that contains:
| Information | Mandatory | Notes |
|---|---|---|
| The desired provider | Yes | Namirial (qualified signature) |
| Confirmation of the accepted signature level | Yes | The client confirms in writing that the qualified signature is the one required for their documents |
| Confirmation of the signers' individual agreements | Yes | The client confirms they have concluded a written agreement with each person concerned, for the respective document types |
| Confirmation of the contracted service | Yes | Proof that the company has a Namirial account and qualified signatures with the automatic-signing option |
| The list of persons | Yes | Full name and the email address exactly as it appears in the contact's record in the platform |
| The Automatic Profile ID for each person | Yes | Created by the company in the Namirial application, under Settings › Organization › Automatic profiles — see Obtaining the Automatic Profile ID |
| The targeted document types | Recommended | Allows support to flag from the start if a document type is not eligible |
The email must be identical to the one in the contact's record
The email address in the request must be identical to the one in the contact's record in the platform. The automatic profile's activation is linked to this address; a wrong address leads to an activation that looks correct but does not sign. Each new person added later requires a separate ticket.
Active account required
The persons who are to sign automatically must have an active account in the platform (they must have accepted the account-creation invitation). Contacts without an account cannot sign automatically.
Configuration done by support
The configuration is done exclusively by the technical support team. The company does not have access to these settings and does not have to perform any technical operation.
Based on the ticket, support carries out:
- the configuration at company level, for a qualified signature;
- the individual activation of each person in the list, based on the ID of the automatic profile created for their qualified signature.
Upon completion, support confirms in the ticket the configured variant, the signature level (qualified) and the list of activated persons.
Test before mass use
After support's confirmation, test on a single real document, of an eligible type, with the automatic signer in the second position or lower.
The activation is linked to the contact's email
If the email is changed later, manually or through an import, the automatic signature stops and must be reconfigured by support, through a new ticket.
Allocating the automatic signature
It cannot be done by the company administrator. Each person needs their own qualified signature purchased from Namirial, an automatic profile created by the company in its Namirial account, and that profile's ID entered by support. For each new signer a ticket is opened, according to The support request.
In this case too, the person's individual agreement must be obtained before opening the ticket.
Do not manually select the profile for non-activated persons
The Namirial - Automatic profile may appear in the "Tip semnatura electronica" list and can be selected manually. Do not select it for employees who have not been activated by support — signing will not work, and the signer will see an error message in the signing screen.
What the company administrator can and cannot do
| Action | Who can do it |
|---|---|
| Allocating the Namirial - Automatic profile to a person (Automatic Profile ID) | Only support |
| Enabling the automatic signature at company level | Only support |
| Changing the company's default signature type | Only support |
| Changing an employee's signature type to one already configured | The company administrator |
| Disabling the electronic signature for an employee | The company administrator |
| Filling in the signature title | The company administrator |
Recommendation when building the flow
The automatic signer must be placed after at least one signer who signs manually — otherwise the signature does not start (see Position restriction).
Troubleshooting — Namirial
| Message / symptom | Likely cause | Solution |
|---|---|---|
| On opening the signing screen the message "Semnatura Automata nu este configurata. Va rugam contactati suportul tehnic pentru configurare." appears | The person was assigned the Namirial automatic signature without being activated by support (no Automatic Profile ID) | Create the automatic profile in the Namirial account, then open a support ticket with the profile ID |
| The company wants to add a new automatic signer | With Namirial a ticket is needed | The client buys the qualified signature, creates the automatic profile in Namirial, then opens a support ticket with the profile ID |
| It worked for a while, then suddenly stopped | The contact's email address was changed, and the activation was invalidated | Support ticket to reconfigure the person |
| The automatic signer still receives an email invitation | The automatic signature is not actually allocated to that person | Check "Tip semnatura electronica" in the employee's record; where applicable, a support ticket |
For situations common to both variants (ineligible document type, signer in position 1, unfilled fields, etc.), see Troubleshooting — common situations.